We work very hard to get your order out as soon as possible. Most orders placed before 1:00p.m (GMT) will be processed and shipped on the same day except for weekends and Portuguese holidays (shipped next business day), or during periods of increased sales volume when the processing times can take longer.
We ship all our orders by standard mail without tracking unless chosen otherwise:
Europe: 3 - 10 business days
Rest of the World: 6 - 15 business days

At checkout, you can also choose Express shipping via UPS or Standard Mail with tracking:
Standard Mail with tracking  
Europe: 3 - 10 business days
Rest of the World: 6 - 15 business days  

Express shipping via UPS  
Europe: 2 business days
United States: 3 business days
Rest of the World: 5 business days

These are standard delivery times but can be prolonged for reasons beyond Heel Tread control, such as postal strikes, COVID-19 pandemic or periods of increased mail traffic (e.g., Black Friday, Christmas, and other holidays). Shipping rates can be reviewed at checkout before payment.

All our orders are shipped from Portugal and shipping to countries outside the European Union may result in import duties and taxes which we cannot control. Unfortunately, this may also result in delays beyond the original delivery estimate. If you need any further information on clearance procedures we recommend contacting your local customs office.

Please note all orders shipped to the United Kingdom WILL NOT be subject to any Customs Fees. Our prices are Tax Included, so your order will be cleared from customs without any additional costs.

We’re still shipping all our domestic and international orders, but all deliveries with standard mail are likely to take an extra week or two depending on location. Our couriers are taking lots of steps to follow the latest safety guidelines. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

Shipping costs are set at checkout before payment and depend on the number of items and delivery location.
Free worldwide delivery on orders over 55 $ / 50 € / 40 £ *.

*exceptions apply.

All our orders are shipped from Portugal and shipping to countries outside the European Union may result in import duties and taxes which Heel Tread holds no control nor responsibility over. These customs clearance procedures may result in delays beyond the original delivery estimates and policies vary in every country, so we would recommend you contact your local office for information on clearance procedures.

If your order had not arrived when you were expecting it, then please check the following:
If you still can't locate your parcel, then please do not hesitate to contact our customer service team via email or Facebook messenger.
All our shipments are insured to the intrinsic value so, in case someone loses your package, we will arrange a replacement or refund.

Yes. We use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

We accept payments by Credit Card, Paypal, iDeal and Bank Transfer. Upon check out you will be asked to choose your preferred payment method. If you choose bank transfer you will be getting indications on how to proceed.

At Sock Affairs, you can return your order if you change your mind or encounter any issues. Under Portuguese law (Decree-Law no. 24/2014), you have the right to withdraw from the contract within 14 calendar days from the date of receiving your order, without the need to provide any justification.

To be eligible, items must:
- Not have been used
- good condition, with original tags and packaging

To exercise this right, please contact us at info@sockaffairs.com with your name, order number, and the items you wish to return. The refund will be processed within 14 days of your notification, but we may withhold it until the products are received or proof of return is provided.

Note: Return shipping costs are the responsibility of the customer.

Additionally, we accept returns up to 60 days after delivery, as long as the items haven’t been used and are in resalable condition. In cases of manufacturing defects or quality issues, returns are accepted at any time.

⚠️ Important: Please do not send your order back without contacting us first.

We’re all about good vibes and great socks — but if something’s gone wrong, we want to fix it. Whether it’s a delivery issue, product problem, or something more serious like an ethical concern, here’s how you can reach us:

You can contact us about:

• Product quality or safety
• Delivery delays or issues
• Communication or marketing concerns
• Ethical, environmental, or labor-related concerns
• Data privacy or personal info

How to reach us:

info@sockaffairs.com

+351 911 710 877

Mail: Heel Tread, Rua Latino Coelho 87, 1050-134 Lisboa, Portugal

Chat: Use the chat window at the bottom right of our site

Complaints Book (link at the bottom of our site)

We’ll confirm we got your message within 3 business days, investigate within 10, and follow up with a resolution or next steps within 15.

Heel Tread is a young player. We launched our first online store officially in December 2017.

We have tried to make the Heel Tread experience as smooth and secure as possible.
Browse the site: use the categories or keywords shown at the top of the site, our search function, or look at our most recently added products in the 'New In' section. Select your size and add the item to your cart.
After you are done with adding your items to the shopping cart, go to the checkout, choose your shipping method, and then proceed with the preferred method of payment..

If an item is available to order online, this means the item is in stock. However, from time to time and particularly with our most popular items, discrepancies may occur. In case you purchase an out of stock item, you will be informed immediately.

You will receive an automated email confirming your order. You will also receive another email once your order is shipped.

If an item is missing from your order please contact our customer services team via email or Facebook messenger with your order number and the name of the missing item. We will do our best to solve this issue as quickly as we can.

At Sock Affairs, we believe creativity thrives when everyone has a seat at the table — and a great pair of socks to wear to it.

We are committed to building a workplace, brand, and community that is rooted in justice, equity, diversity, and inclusion.

This means:

• Welcoming diverse perspectives across race, gender, age, ability, identity, and backgrounds
• Hiring fairly and working with suppliers who share our commitment to inclusion and human rights
• Creating a respectful, inclusive workplace where all employees feel safe and valued
• Continuously learning and improving, through feedback, partnerships, and intentional action

We recognize that inclusion is an ongoing practice, not a box to check — and we’re committed to making Sock Affairs a place where difference is celebrated, equity is prioritized, and justice is part of the journey.

As part of our ongoing commitment to responsible and ethical practices, we publicly commit to respecting and promoting internationally recognized human rights across our operations, supply chain, and partnerships.

We commit to:

• The UN Guiding Principles on Business and Human Rights
• The Universal Declaration of Human Rights and the rights outlined in the International Bill of Human Rights
• The International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work, including:
• Freedom of association and the right to collective bargaining
• Elimination of forced or compulsory labor
• Abolition of child labor
• Elimination of discrimination in respect of employment and occupation
• A safe and healthy working environment

We apply these principles in how we choose our partners, develop our products, and treat our people. We’re committed to continuous improvement and transparency as we grow — one pair of socks at a time.

No, Sock Affairs does not engage in lobbying at any level of government. We’re committed to transparency, ethical business practices, and letting our products (not politics) do the talking.

Our DNA lies in collaboration with stores! We always seek new and exciting places to sell our products. Send an email to info@heeltread.com and we will contact you as soon as possible.